Return & Refund Policy

Last updated: June 19, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags attached
• Not be worn, washed, or altered in any way
• Not be a Final Sale item

 

How to Request a Return

To initiate the return process, please contact our support team at support@bryja.shop. We will respond to your email within 1–2 business days with further instructions. Please ensure you provide your order number and a clear reason for the return in your initial email.

Refunds

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5–7 business days. Please note that refunds will be issued to the original payment method. If you paid using Shopify Payments, please allow additional time for the bank to process the refund. Refund times may vary depending on your bank's processing schedule.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then, contact your bank or credit card company, as it may take some time before the refund is officially posted. If you've done this and still have not received your refund, please contact us at support@bryja.shop.

Exchanges

We only offer exchanges for defective or damaged items. If you received a defective or damaged item, please contact our support team at support@bryja.shop with a clear description of the issue and a photo of the item. We will provide a replacement or refund, depending on the circumstances.

Return Shipping

The customer is responsible for paying return shipping costs. For orders over $75, we recommend using a trackable shipping service to ensure the returned item is not lost in transit. Please keep a record of your return tracking number, as we cannot be held responsible for lost or undelivered returns.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at support@bryja.shop. Our support team is here to help you with any inquiries you may have.